image Senior Manager (ALP18292)
Senior Manager (ALP18292)
Country
Philippines
Philippines
Makati City (Alphaland)
Category
Operations
Language
English

Job Summary:

  • Overall in-charge of the day-to-day operations of the center.

Duties/Responsibilities:

  • Responsible for the attainment of client set goals, efficiency targets and overall center performance.
  • Analyzes agents/supervisors/ACCM performance and develops an action plan to bridge gaps.
  • Implements and audits TOPS as a tool to maintain/increase performance.

Qualifications:

  • At least 3 years ACCM/CCM experience.
  • Strong performance management/TOPS background.
  • Excellent program planning and execution skills.
  • Very detail-oriented.
  • Strong decision-making and problem-solving skills.
  • Excellent communication and listening skills.
  • Knowledgeable in call center tools and processes.
  • Proficient in MS Office applications.
  • Computer literate with experience using MS Office products.
Country
Philippines
Philippines
Makati City (Alphaland)
Category
Operations
Language
English